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Sales Support Representative

  • Telecommunication, Call Centre, Customer Service Jobs


Role Summary

Within Flowserve Ettlingen we are looking for a Sales Support Representative. Are you that person who has worked (preferably) 2 years in a supportive sales position and would you like to be part of our dynamic team? Then consider now a new challenge within Flowserve. The Flowserve Corporation is an American multinational corporation and one of the largest suppliers of industrial and environmental machinery such as pumps, valves, end face mechanical seals, automation, and services to the power, oil, gas, chemical and other industries. Headquartered in Irving, Texas, a suburb of Dallas, Flowserve has over 18,000 employees in more than 55 countries

Specific Requirements

Responsibilities & Requirements: You'll be involved in the following tasks:

  • Processing of customer orders
  • Monitoring of orders
  • Maintaining customer relationship via phone
  • Coordinating the orders from dispatching untill delivery / invoicing
  • Execution of different order forms (single order, stock order, repair, claims, returns, credit)
  • Collection / setting of documents from the customer portals
  • Solving customer complaints
  • Customer order documentation
  • Cooperation with the other departments

What Do You Need For This Job

  • Vocational training with a Business Administrative/Sales focus or a comparable education (e.g. “Kaufmännische Ausbildung”)
  • Preferably a background in sales support
  • Fluent in English and German (both in speech and writing)
  • Fluent in one more foreign language, f.e. French is nice to have
  • Good understanding of MS-Office and SAP R/3
  • Team-player, motivated, engaged and flexible

Hard Skills

  • Customer relationship manager (CRM)
  • Data entry
  • Business correpondence
  • Multi-line phone proficiency

Soft Skills

  • Communication
  • Adaptability
  • Team-oriented
  • Self-motivated
  • Driven

We offer

  • A dynamic workplace
  • 2-year contract with the intention of an indefinite contract
  • Unlimited possibilities for personal development