Customer Success is a key role to ensure Workday’s customer satisfaction and success.

In this role, you will be a key player in the supports our customers on their Workday journey. You are an advisor and facilitator to our customers, partnering with Services and Product management to help customers achieve maximum value from Workday. You will be responsible for managing a number of customers, supporting them through regular checkpoints and developing meaningful relationships representing Workday offering to our clients in co-operation with our Customer base team. You will be a part of a great Services team, working across the Nordics, having control of your own schedule and customer interactions.

The Customer Success Manager (CSM) is Workday’s bridge between our Professional Services and Production Services teams. As a CSM, you will advocate on behalf of Workday customers and take a team-based approach to helping customers succeed with Workday.

The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with .This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals. You will work directly with customers to enhance their overall user experience, working one-on-one with customers who request a more personalized dialogue beyond the already established one-to-many communication channels. You will be accountable for the overall customer wellbeing by monitoring customer health, driving customer adoption, supporting the billable areas of the business, and acting as an escalation point for customer issues.

 

 

Qualifications

• Bachelor's degree or equivalent experience
• Experience in customer success, management consulting or Account managment
• Strong written and verbal communication skills
• Detail oriented and analytical
• Demonstrated ability to increase customer satisfaction

 

Experience in a customer facing services role (consulting and/or account management) that includes issue resolution and escalation management at both the business owner and executive levels. Experience of functional domain expertise with HCM, Financial Management or ERP Consulting experience either as an internal consultant or with a consulting/software company desired Proven account management/strategic planning experience Project management experience with Human Capital Management, Financial Management, and/or Payroll application system implementation (desired).

Proven ability to collaborate and build strong relationships with customers especially at the Executive level and engage across corporate functions (ie. Sales, Managing Partners, Marketing, Customer Support, Professional Services, and Product Management). Excellent verbal and written communication skills, including the ability to chair meetings or host webinars. Ability to travel up to 35%

• Own overall relationship with assigned clients
• Ensure retention and satisfaction of all assigned clients
• Aid clients in achieving their goals