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Customer Success Advisor

  • Management (incl. project, product management & human resources)

Description

Our organizational transformation is delivering results and this makes us proud. We are getting into #Digital Flow and the company results continue to rise. We have raised the bar to realize our exponential growth in the coming years.
In this context we are looking to strengthen our account management organization with new ambitious colleagues to inspire our customers in specific Business Sectors.

Within this position you will have one clear assignment: growing the business on your customer and prospect portfolio further with our Inetum-Realdolmen solutions and build stable long-term relations becoming their Digital Flow partner.

As Customer Success Sales you have an important responsibility in selling transactional deals and in providing support and advice to customers. Next to that it’s your mission to support the sales team in order to achieve our company sales objectives.

YOUR PROFILE:

  • You are passionate in selling solutions & services
  • You are passionate to follow the latest trends on what technology could mean for your customers’ business and inspire them with it
  • You use all your sales and networking skills to get top-of-mind at your customers and target audience
  • You are a passionate in making contacts
  • You have strong communication and presentation skills
  • You are open to work in an international environment, even if your sales area will be mostly in Belgium
  • You are fluent in Dutch, French as well as English

Responsibilities

  • Act as the first point of contact for the customer in support of the Senior Account Managers for transactional (sourcing & products) sales activities, and take end-to-end sales ownership.
  • Act as the first point of contact for all non-managed customers to ensure we offer the best possible customer service.
  • Manage your customer and prospect portfolio. You will position the Inetum-Realdolmen wide portfolio at these companies and initiate Digital Flow partnership interactions.
  • Generate opportunities in close collaboration with the Sector Leads and, depending on the topic and complexity, also take the sales responsibility or dispatch opportunities to colleagues (Senior) Account Managers or Solution Advisors.
  • Take responsibility for the smooth communication and collaboration with colleagues and other departments to ensure we can offer the best possible services to customers
  • Ensure professional usage of CRM and forecasting

You need to stay top-of-mind within your customer portfolio in order to inspire them and to bring them into a positive #DigitalFlow resulting in selling our services.

Hard Skills

  • Customer relationship manager (CRM)
  • Client management
  • Digital marketing campaigns
  • Advanced language knowledge
  • Business Process Understanding

Soft Skills

  • Communication
  • Leadership
  • Adaptability
  • Problem-solver
  • Skilled Collaborator

We offer

  • The opportunity to have a meaningful job where you can make a difference
  • The chance to continuously evolve as a professional, coupled with a variety of training opportunities
  • Relevant career opportunities to get you where you want to be, with the IT knowledge you need
  • Inetum-Realdolmen wants you to find a balance between work and private life by offering flexible hours, satellite offices, home working and an informal no-nonsense environment
  • 32 days of annual leave, because life isn’t all about working
    Forget about the miles: we provide you with a company car and a national fuel card
  • Group insurance and hospitalization insurance, because we care about you
  • And of course, we also offer a gross salary. One which is optimised from a net perspective for our employees!