As a Customer Success Manager, you will be an incredible product expert! This involves utilizing our software suite to build stronger & more successful marketing campaigns. Portraying good business sense, a solid understanding of the digital ecosystem and being a critical thinker will have you shining and growing every day at Impact.

 

This role reports to the Customer Success Director, EMEA. This role is based in Berlin.

 

Skills & Abilities:

 

• 2+ years experience in customer success/account management in the affiliate or performance marketing sector
• In-depth understanding of the affiliate/partnership ecosystem
• Bachelor's Degree in Business, Marketing or related field
• Consistent track record of providing stellar support to customers.
• Solid understanding of the digital marketing ecosystem
• A healthy dose of initiative and the ability to remain flexible
• Detail-oriented and able to efficiently prioritize tasks
• Be a critical thinker and an inventive problem-solver
• Professional interpersonal skills
• Enthusiastic teammate
• Phenomenal conflict resolution skills
• Excellent time management skills

• Delivering world-class support to our top clients.
• Maintain a balanced proactive/reactive relationship with your assigned accounts. 
• Dedicated duties include account monitoring, regular check-ins, and relationship building.
• Reactive duties include training, product support, and appropriate delegation when technical issues and feature requests arise.