Go Back

Lithuanian Service Desk Specialist to Tallinn

  • Telecommunication, Call Centre, Customer Service Jobs
  • IT, Software development, System Engineering Jobs


The client is a huge Nordic IT company with offshore offices in Tallinn, Estonia! They are currently seeking a 1st Line IT Customer Support Specialist to join their existing Nordic team! Working as part of a dedicated Lithuanian speaking support team this role will involve supporting customers using our client's IT software! The successful candidate will be responsible for providing helpdesk support and guidance to customers based in Lithuania.

 Required skills:

  • Customer service experience
  • Excellent communication skills, personality, mature and professional attitude
  • Interest in and basic aptitude for I.T

Specific Requirements

To be successful in this role you need to:

  • Study the customer’s business logics and technical environment.
  • Have very good Lithuanian language skills (both written and spoken).
  • Excellent communication skills with a genuine enthusiasm towards a career in IT
  • Be an experienced computer user.
  • Have previous working experience and/or education in IT support area but this can also be trained so don't worry!
  • Have solution oriented mindset and ability to prioritize your tasks.
  • Finally, and most importantly you need to be a good listener with a positive attitude. ​

Hard Skills

  • Customer relationship manager (CRM)
  • Client management
  • Business Process Understanding

Soft Skills

  • Communication
  • Problem-solver
  • Multitasker

We offer

The client promises to support you with these benefits:

  • Finding a place to live and signing a rental contract
  • Flights out to Estonia
  • Moving your belongings to Estonia
  • Picking you up upon arrival
  • Handling all immigration and registration formalities – getting you Estonian identification documents
  • Organizing an internet connection set up in your new home
  • Helping you to find a family doctor Our client in Estonia will pay for your services – you do not have to pay anything.
  • Gym allowance
  • Free public Transport to and from work
  • Massages at work
  • No uniform
  • Amazing office space
  • Working alongside other Lithuanians
  • Great salary and comfortable living
  • Healthy living plan
  • It can happen that your job requires travelling outside Estonia and Tallinn now and then
  • Regular health checks with sick leave compensation from the first day.
  • Opportunity to be engaged in different projects.
  • Working in big and international company where you have all the possibilities to grow and learn