Go Back

Navigation Support Agent to Gdansk

  • Telecommunication, Call Centre, Customer Service Jobs
  • IT, Software development, System Engineering Jobs

Description

We are looking for YOU, who are looking for a new challenge and an interesting work opportunity. We are looking for YOU, who relies on their phone navigation application when looking for the directions to a restaurant, or the address of your nearest bank – or at least is familiar with such!

Are you motivated to work and live in Poland, and by time move to beautiful Gdansk that lies by Northern coast? Do you dream of having a charming city to live in, that is just a walk away from the beach? City, that is in central Europe and easy to visit other countries from? Then, we are very much looking forward to your application. Read further details below and we will talk soon more!


About The Employer

The company is one of the world's leading professional service companies, transforming customers' business, operating and technology models for the digital age. Their unique industry-based advisory approach helps customers envision, build, and run more innovative and efficient businesses. Headquartered in the United States, they are ranked 194th on the Fortune 500, and are consistently listed among the most admired companies in the world.


The company is located in the center of Gdansk, helping customers unlock the digital opportunities. With the capacity to offer support in most Nordic languages, they enable customers to make a smooth transition to a smooth, hyper-connected and dynamic business.

Get to know Gdansk in Poland better
Gdansk is Poland's sixth largest city. Today Gdansk is still considered one of the main hubs of trade and transport in the Baltic Sea, as well as a scientific and cultural center for the northern part of Poland. The city is located by the Motlawa River outlet to Wisla in the Gulf of Gdansk. Together with the two cities of Gdynia and Sopot, it forms the metropolitan area of The Triple City. The price level in Gdansk is very favorable for Norwegians. It is one of the cheapest major cities in Eastern Europe and Europe in general, in terms of accommodation, shopping, dining and most others. The short flight of less than an hour and a half from Oslo Airport to Gdansk makes it perfect for a long weekend. There are direct flights several times a day during high season, and otherwise relatively often in autumn or spring.


We Would Expect From You

  • Native/Fluent language skills in Norwegian, and communication skills in English.
  • Interest to work and develop in the POI editor role – being the contact person to improve and set new destinations within the navigation application.
  • Open to work in shift based work schedule and work also in night shifts.
  • User experience of a navigation application
  • Have a good understanding of all forms of public transport
  • Comfortable using online sources and searching in internet in various languages
  • 1 year technical support or other problem solving experience preferred, not necessary

Responsibilities

In the role, you would:

  • Report problems from customers, employees of the product, business owners, surveyors, and complete data feed updates (POI Editor Task)
  • Real time coverage of public transportation disruptions and road incidents across the globe, to the cities and countries the navigation application has been launched in. (RTI Task)
  • Run tests and provide feedback on newly defined procedures including the use of tools, policies and workflows. Applicable training to the brand/product specific requirements will be provided, if necessary.

Hard Skills

  • Product development
  • Relationship building
  • Advanced language knowledge
  • Business Process Understanding

Soft Skills

  • Communication
  • Leadership
  • Adaptability
  • Skilled Collaborator
  • Self-motivated

We offer

Home Office work opportunity during the pandemic
Office location in beautiful Gdansk, Poland
Relocation support
Stable salary and bonus for late shifts
Permanent contract and full-time position
Paid training and support
International team

Working hours: Full-time, 24/7 shifts. 40 hours / week.

Start date: 01.04.2021