Go Back

Technical Support Specialist

  • Telecommunication, Call Centre, Customer Service Jobs
  • IT, Software development, System Engineering Jobs


Are you a tech enthusiast and service minded person looking for a starting opportunity as Product/Tech Support? Our client, an international and fast-growing SaaS company specializing in interior design is looking for 2 Tech support agents to guide their customers through with their software/ product implementation and further needs.



Main Responsibilities

  • Provide 1st level product support to customers via phone/email
  • Identify the problem, report, and follow up
  • Escalate to second level of support when needed
  • Participate in team meetings and report news or issues
  • Register and report calls and/or errors in Zendesk



Main Requirements

  • Native Dutch speaker with professional fluency in English
  • MBO/HBO education level in IT or 1-2 years of experience in a similar IT role
  • CRM/ticket system tool experience -ideally Zendesk
  • Excellent communications skills both written and verbal
  • Able to work both independently as well as in a team

Hard Skills

  • Customer relationship manager (CRM)
  • Cold Calling
  • Advanced language knowledge
  • Advanced writing skills
  • Business Process Understanding

Soft Skills

  • Communication
  • Leadership
  • Adaptability
  • Responsible
  • Flexible

We offer

Why should you apply?

  • Competitive starting salary
  • Dynamic international environment with excellent career growth opportunities
  • Transportation costs reimbursement
  • Permanent contract
  • Extensive training