Are you looking for a commercial customer service position within in international company in the region of Breda? Do you want to be part of a hardworking and enthusiastic team of people? Do you have experience with B2B customer service, sales support, or have the ambition to work in such a role? Look no further, because this could be the job for you!

Customer Service Support - German

Location: Breda, the Netherlands
Contract: Full-time (40h); 7 months (possibility to extend)
Salary: 2.500 - 3.200 EUR gross/month + benefits
Required Languages: English & German (fluent)
Required Tool: SAP is a must

In the region of Breda we are looking for a customer service representative with a near native level of English and German. You will be part of a team servicing the German market for a rapidly developing international organisation specialized in high tech medical devices with a big purpose and ambitious goal.

You will be responsible for the entire administrative process (Order to cash) process which includes shipment, order processing and customer management. You will make sure that clients are up to date, and satisfied with the entire operation from order to delivery and give them advice and support with complex technical products, service contracts regarding complex equipment. You therefore have a good understanding of client relationships, and act always with the clients' interests in mind. You remain organised and focused in a changing environment, and thrive when pressure puts you to the test. Furthermore, you are a connection between different departments of the business - marketing, finance, sales, and logistics.

The company you will work for is a worldwide organisation and provide you with sufficient challenges that come with it. They offer your long term stability and development in responsibilities.

 

Responsibility of a customer service representative:

• Process orders, and provide excellent customer support (OtC);
• Communicate with companies in the German market;
• Keep yourself up-to-date with policies and practices of the market;
• Manage calls and ad-hoc queries relating to your clients wishes;
• Manage returns and complaints;
• Develop and maintain good relationships with internal/external contacts.

The profile of a good customer service representative:
A service oriented person that shows a strong character, is a team player, and has a strong analytic capacity. You are an excellent communicator and you love to solve problems in order to fully service your clients.

• Preferably HBO/Bachelor degree or similar;
• Fluent in English and German is a must;
• Preferably 1-2 years' experience in B2B or B2C customer service / order management role;
• Experience with SAP is a must.