An exciting opportunity to join the Customer Engineering group at a global company that has teams across New York, Santa Barbara, Cape Town and Sydney. We are scaling fast globally, with a constant focus on functions that can elevate, delight, retain and grow our customer’s experience. As a Technical Services Engineer, you will be in the middle of all technical issues facing our client base and will be using your technical expertise to help identify improvements to our technology.

 

 

What you will be doing:

• Leading technical integrations of new clients
• Manage and support existing integrations
• Identify and spec out tools/reports that assist with our troubleshooting processes 
• Work closely with other functional teams such as Engineering, Product, Solutions and Customer Success
• Resolve tickets in the incoming Technical Services queue
• Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution and communication
• Assisting in the creation of technical related help content / documentation that is made available to clients

Does this sound like you?

• Undergraduate degree in Computer Science, Engineering, Science, Maths or related Science or Commerce discipline
• 2+ years experience in Integration Support, Sales Engineering, Software Development or related discipline, preferably in an external customer-facing capacity.
• Ability to perform log analysis, including writing SQL queries.
• Experience in Web application and tool development is preferred.
• Experience of at least one scripting / programming language (Python, PHP) is preferred.
• Passion for solving customer issues in a fast paced environment
• Excellent verbal and written communication skills
• Ability to learn new technologies quickly and work independently