Checkout.com is actively looking for a dynamic & motivated Magento 2 Developer responsible for providing our merchants and business partners with a world class technical support during the implementation process.

 

You will play a critical role in maintaining the trust of our customers, ensuring that any technical queries that arise during the implementation process are answered and escalated when required. Working directly with our customers’ technical teams to resolve issues, you will also collaborate closely with various internal stakeholders across Technology and Business to contribute towards consolidating Checkout.com’s position as a leading online payment solutions provider in the region.

 

The ideal candidate must be customer-driven and tech-savvy, with solid problem-solving abilities and eager to join a dynamic, agile and fast-growing environment.

 

 

What you will be doing

• Provide first- and second-line support to merchants during their implementation of Checkout.com payment processing technology
• Answer all merchants’ integration related questions, including but not limited to configuration, debugging, documentation, testing, and go live support
• Manage incidents as related to the integration (investigation, troubleshooting, escalation, resolution, reporting, time tracking and analysis of incidents)
• Partner internally with Business Support, Sales, Software and Web Development to resolve issues that arise during customer trials, integrations, or post implementation support
• Advise Management on support issues which impact customer satisfaction and provide recommendations for appropriate actions
• Ability to multitask with multiple projects and integrations of key customers
• Maintain/update existing libraries/plugins used in integrations

• 3+ years Technical Support experience in a Tech/FinTech company is a plus
• Experience with Magento 2 One-Step-checkout module
• Experience with other PHP eCommerce platforms such as Woocommerce, Prestashop and Opencart
• Strong coding skills (Ideally Magento or Woocommerce with Java, PHP, C# or other as a plus)
• Understanding of JavaScript and .NET appreciated
• Knowledge of WAMP/LAMP stacks
• Experience with Git
• Familiarity of Android and iOS is a plus
• Excellent communication skills, ability to build and maintain strong relationships
• Ability to work in a customer focused and target driven environment
• Fluency in English with Arabic as a plus