First Person on the ground Customer Success Manager, The Netherlands, Hyper Growth Financial Pre- IPO Identity and Access Management Vendor up to EUR100,000 plus bonus.

 

Henderson Scott are currently partnered with a sensational hyper growth Identity and Access Management Vendor who create user-centric solutions in the Identity space.

 

Due to their recent investment in creating a CSM function, they are now looking for a CSM in the Netherlands to look after their Tier 1 accounts.

 

 

You will be expected to:

 

•  Create a Governance and Executive relationship with customer’s key stakeholders 
•  Understand customers' business needs, use cases and priorities.
• Define and maintain customer’s success criteria and planning in terms of deployment, adoption, operations and business outcomes.
• Build knowledge of customer’s environment, become the customer’s champion
• Review customer’s evolving needs with the Product Management team. 
• Present product roadmap and confirm alignment with the customer's agenda.
• Ensure smooth on-boarding and help maximizing product value.
• Act as a "trusted" adviser to the customer to strengthen customer relationships.
• Lead The Customer Success Analyst in his technical tasks
• Engage with Professional Services Consultants on specific project-based activities
• Keep track of customer health score, communicate and escalate risks 
• Work with Sales and Field Engineers to develop new opportunities.
• Be accountable for the solution provided to the customer to ensure great service, customer satisfaction and success. 

• 5 years minimum experience in customer success management, technical account management or program management with SaaS, software or Cyber Security vendors
• Bachelor’s degree or equivalent work experience.
• Proven track-record of establishing executive level relationships
• Excellent time management, multi-tasking, prioritization skills and ability to manage multiple concurrent projects/customers.
• Detailed knowledge of and passion for SaaS and Security applications.
• Consistently demonstrate strong organizational, project/program management, change management, and problem-solving skills.
• Excellent interpersonal, verbal and written communication skills.
• Ability to communicate effectively with both internal staff and external clients.
• Ability to work independently as well as part of a team.