Our client is a casino that operated both land-based and online. It is an established and full of traditions brand operating on Danish market. They are currently looking for a responsible and reliable Customer Support Agent to join their operations in Malta to support their online product.

 

Your role will include: 

Answering customer inquiries via email

Respect the Responsible Gaming Processes     

Handling wide variety of player & account queries within agreed service levels

Communicating with customers keeping them well informed about the company products, services & promotions   

 

Account and Documents Verification (KYC):

Monitoring the partially automated verification processes of customer accounts

Manual verification of customer accounts

Documents check   

 

Online Payments:

Monitoring of customer registrations

Monitoring and processing of incoming and outgoing payments

Monitoring of potential account abuse cases

Supports automated payment and withdrawal processes

Previous customer related experience (ideally within iGaming industry)

Native-like level of Danish language (both spoken and written)

Good English language skills

Must be PC literate – proficient MS Applications

Willing to work co-operatively with others, to be part of a team to achieve common goals or objectives

Ability to develop relationships & rapport with people

Demonstrate a Can-do Attitude by showing enthusiasm, energy and inner motivational to do things better, self-starter, takes action to achieves goals beyond what is required