Customer Success Manager - Strategic Accounts | VC backed SaaS start-up

Company snapshot:

• VC backed SaaS start-up with huge investment and funding
• No.1 in the industry and fast growing with plans to triple in size
• Inclusive and innovative with an employee focus and great benefits

 

 

The role:

As a Customer Success Manager - Strategic Accounts, you will be responsible for...

• Maintaining strong and long-lasting customer relationships with major enterprise accounts
• Onboarding customers, acting as the main point of contact and supporting them through post-onboard
• Driving a high level of customer satisfaction and increasing customer retention and successful product use
• Supporting clients through the onboarding phase all the way to quarterly reviews and annual renewals
• Demonstrating ROI to customers and analysing metrics to advise them on best practice and optimisation
• Training customers on the platform and relaying any feedback to the product team

About you:

• Strong account management experience, dealing with enterprise accounts
• Experience in industries related to Software / SaaS / Technology / IT
• Quick learner with a desire to develop a successful career
• Experience managing and expanding blue-chip/enterprise accounts