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Account and Project Manager

  • Telecommunication, Call Centre, Customer Service Jobs
  • Sales (inc. pre-sales and lead-generation)
  • Management (incl. project, product management & human resources)

Description

Ultimate Staffing is part of the Roth Staffing family of Companies, which is one of the largest, privately held staffing companies in the country. We have earned the industry’s top awards for our commitment to creating remarkable experiences for our clients and our candidates. 

 

In the Account Manager role, you will serve as the primary resource for product knowledge and services to partners and clients. You will participate in the sales process as the expert on our products & services, manage new client implementations, train clients in our products/processes, serve as an escalation point for client issues, prepare reports and cultivate post sale activities and other client retention tasks. 

 

As the Account & Project Manager, you are responsible for the support, coordination, and analysis of operational, financial, and data resources within the Data Breach Response Team related to breach response services. 

 

 

Responsibilities

  • Manages breach response service engagements and new client implementations utilizing internal employees and vendor resources
  • Clearly defines client requirements and responds effectively and efficiently during pre-implementation and throughout engagement. Communicates those requirements into written record internally
  • Maintains and grows relationship between firm and clients; works closely with other internal departments to ensure client satisfaction on all levels
  • Accurately relays firm's product and process information to clients
  • Request and review contracts ensuring both client and company objectives are met; approve all commitments made to the client during the Sales cycle
  • Able to work under pressure, dealing with multiple concurrent implementation and support issues
  • Review and update Salesforce.com data for account accuracy and consistency
  • Approves vendor invoices, obtains vendor estimates and compares them to pricing model estimates
  • Analyses client data and performs basic data work if necessary
  • Interfaces with clients in on-going defining of requirements, determining resource allocation, and setting expectations with the client on these matters

 

 

Other Responsibilities:

  • Ability to maintain flexible working hours, at times requiring evening, weekend, or distance work
  • Willingness to continually upgrade knowledge and understanding of the breach management and privacy practices
  • Financial aptitude to assist in pricing and expense tracking
  • Client visits and other travel as required
  • Other duties as assigned

Specific Requirements

Required Experience and/or Education:

  • Bachelor’s degree in related field, preferred
  • 2-3 years’ experience in a client-based services environment, including project management responsibility for service engagements
  • Required Certified Associate in Project Manager (CAPM) or equivalent
  • Excellent verbal and written communication skills and ability to deal with sensitive, confidential, and urgent issues
  • Ability to process, disseminate, and respond to information in a high pressure, high stress environment
  • Effectiveness at building collaborative relationships and working effectively with internal departments, clients, vendors, management, and peers
  • Highly proficient computer skills to include Word, Excel and Outlook, including experience utilizing Excel formulas
  • Superior administrative skills to include good organizational ability and attention to detail
  • Strong customer service orientation
  • Familiarity with identity theft, a variety of data breach and identity theft concepts, practices, and procedures, including but not limited to: privacy concepts, victim restoration, relevant laws, and compliance issues

Hard Skills

  • Account management
  • Relationship building
  • Process improvement
  • Deliverable management
  • Ability to use project management software

Soft Skills

  • Communication
  • Skilled Collaborator
  • Organized
  • Work well under pressure
  • Attention to detail