Go Back


  • Telecommunication, Call Centre, Customer Service Jobs
  • Management (incl. project, product management & human resources)


A competent and capable Account Manager is required to co-ordinate helpdesk support and installations on behalf of this progressive organisation.

  • Managing reactive breakdown requirements for domestic and commercial clients
  • Additionally managing new installations from instigation stage to completion
  • Managing incoming telephone calls from clients and establishing their requirements
  • Preparing worksheets and allocating jobs to be completed to team of Engineers
  • Arranging/sourcing parts needed for jobs and placing purchase orders with suppliers
  • Putting together a schedule of completed works for invoicing once work is completed

Hard Skills

  • Document management
  • Product development
  • Account management
  • Relationship building
  • Cold Calling

Soft Skills

  • Communication
  • Adaptability
  • Problem-solver
  • Team-oriented
  • Responsible