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Customer Service Manager

  • Telecommunication, Call Centre, Customer Service Jobs
  • Banking, Finance, Insurance, Accounting and Trade jobs
  • Management (incl. project, product management & human resources)


We are looking for a Customer Service Advisor to join our well established team to provide administration support to our top class Mortgage Advisors in the business!

Duties will include:

  • Keeping our clients fully aware of the progress of their mortgage
  • Liaising between Lenders, Solicitors, Sales Progressors, Mortgage Advisors and Residential Branch Managers
  • Maintaining a compliant service in line with the Financial Services Authority and our obligations to/from clients under the Data Protection Act
  • Updating records contained on our computer software
  • Accurate filing of our paper based files, both while in progress and maintaining an accountable/traceable dead filing system

Specific Requirements

We need you to be:

  • Professional and business-like
  • Exceptional at customer service
  • Able to problem-solve and remain calm under pressure
  • Motivated, tenacious and energetic
  • Hard working and focused
  • Excellent planning with the ability to prioritise workload
  • Aware of the mortgage process (would be an advantage)

Hard Skills

  • Document management
  • Data Management
  • Relationship building
  • Customer success
  • Accountability

Soft Skills

  • Communication
  • Adaptability
  • Problem-solver
  • Self-motivated
  • Work well under pressure

We offer

Start Date: ASAP

Basic Salary: £18,500

On Target Earnings: £19,700

Location: Medway

Work Pattern: Monday to Friday 09.00am to 5.30pm

Benefits: 33 days paid Holiday (pro rata), Pension, Life Insurance, Company Rewards and Incentives, Employee Assistance Scheme, Child Care Vouchers