FRENCH & ITALIAN SPEAKING (BOTH LANGUAGES ESSENTIAL) EXPORT CUSTOMER SERVICE EXECUTIVE

LANGUAGES: Fluency in French AND Italian is essential

LOCATION :South West London

COMPANY AND BACKGROUND
Our client is a world leading exporter of some of the world’s most recognised brands in the luxury goods sector.

JOB RESPONSIBILITIES
This is a fantastic opportunity to join a fairly small but very friendly international export team as a fluent French and Italian speaking Export Customer Service Executive. Your role will be to offer full B2B support to customers and will include the following duties and responsibilities:

• Offer full support (telephone and email) to French speaking business clients and provide back up support for Italian speaking clients
• Placing customer orders for products
• Advising customers of queries on orders and finding solutions for them
• Dealing with customer complaints
• Liaising with courier and freight companies
• Monitoring the efficiency of the export operations in the territories they are responsible for
• Providing support to the Export Sales Teams

CANDIDATE EXPERIENCE / SKILLS

• Fluent French and Italian (both languages) is essential
• Previous customer service experience or administrative experience
• A clear and confident communicator
• Effective at prioritising and able to work to deadlines and under pressure