If you speak German and Dutch fluently and would like to join a dynamic, international company based in Utrecht - keep reading! Our client operates in the tax industry in the majority of EU countries and provides high-quality service and level of professionalism for their B2B clients. The company has a great multicultural environment, close-knit team, diverse and motivating tasks and stable career development!

Responsibilities:

• Deliver excellent service and quality to the team’s customers and agents
• Build up and maintain professional working relations with relevant local authorities
• Attend training and develop own relevant knowledge and skills, including changes in legislation and markets
• Carry out all core administrative processes within the team: verification, claiming, appeal handling, customer service and account management
• Ensure customer documentation is complete at all times
• Ensure all claims are submitted correctly within relevant local deadlines
• Ensure all rejections are reviewed and appealed promptly where appropriate
• To deliver excellent service to both internal and external relations, and to ensure to stay up to date with relevant knowledge and skills in the Customer Operations area
• To achieve maximum refunds for our customers by processing their tax claims speedily and correctly
• To work closely and support each other and other parts of the business in times of deadlines

The successful candidate:

• Native German and fluent in Dutch; English is a must;
• Currently based in the Netherlands;
• HBO/WO degree in Economics, Finance or Business Administration;
• 1 to 3 years in administrative or customer service experience;
• Enthusiastic, team player, flexible;
• SAP experience is preferred.