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Partner Service Representative| German

  • Translation, Localization, Interpretation Jobs
  • Telecommunication, Call Centre, Customer Service Jobs

Description

Do you have experience in customer service and a passion for outdoor sports? One of our clients is looking for a German speaker to be a Customer Service Representative responsible for the company's partners in Germany.

Job responsibilities:

  • Be in contact with the company’s partners (stores) in Germany, answering all questions
  • Handling all requests such as order entries, complaints, special projects
  • Managing the order books, analyzing the status of orders, checking availability and ensuring on-time deliveries
  • Keeping track of the ongoing processes and provide solutions for improvements
  • Provide support to other departments when necessary such as accounts receivable and marketing
  • Assisting with translations

Your profile:

  • Native or near-native German speaker
  • Fluency in English
  • A Bachelor’s degree or experience in a similar position
  • Experience with ERP systems (SAP or similar)
  • Proactive and service-minded attitude
  • Excellent communication skills

Hard Skills

  • Multi-line phone proficiency
  • ERP systems
  • Client management
  • Proofreading and editing skills

Soft Skills

  • Communication
  • Problem-solver
  • Listening
  • Work well under pressure
Adams recruitment
  • Main info
  • Language German, English
  • Experience level Mid Level
  • Job type Full Time, Permanent
  • Salary negotiable
  • CountryNetherlands
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We offer

What’s in it for you?

  • Great life/working balance
  • Friendly team and a casual working environment
  • Free breakfast once a week 
  • Working with a company who cares about the environment and work ethics