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Bilingual Customer Service Representative
- Telecommunication, Call Centre, Customer Service Jobs
Description
- Preparation of commercial offers
- Order Entry and invoicing
- Management of the customs clearance of goods
- Claims management
- Supply, inventory and transportation management
- Respond to customer requests, resolving issues and promoting the brand
Responsibilities
- Require a Bachelor's degree in a relevant field of study and 3 years of customer service experience
- Excellent interpersonal and customer service skills, well-developed verbal and written communication skills and ability to work with internal and external customers
- Ability to effectively prioritize responsibilities, meet assigned deadlines, and manage the related stress
- Must be self-motivated and able to work with a general level of autonomy and independence
- Comfortable with IT tools and Office Pack, must master particularly Excel
- Must speak English and French
Hard Skills
- Microsoft Office
- Advanced Excel Skills (queries, pivot tables, formulas, macros)
- Client management
Soft Skills
- Communication
- Adaptability
- Time management
- Self-motivated
- Work well under pressure
