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Customer Success Manager (German Speaking)

Description

Managing, expanding and developing the German Customer Experience team incl. shift scheduling, hiring, planning, tracking the performance of your team-members and providing feedback;
Helping clients with incoming questions/ comments/ issues across all channels: mail, phone, chat, social media;
Coming up with creative ways to surprise and delight our customers;
Representing the ‘voice of the German customer’: pitch & implement ideas on how we can improve our overall customer experience depending on the needs of the German market;
Creating processes, manuals as well as trainings for Customer Service agents to improve the customer experience on an ongoing base (measured through ‘Net Promoter Score’);
Project based responsibilities, for example improving the overall Customer Journey.

Responsibilities

At least 1 year experience in a consumer facing role (e.g. customer service, sales or hospitality);
Experience with managing a team is a big plus;
Graduated from Higher Professional Education or University Education;
Highly proficient in spoken and written German as well as English; French, Danish, Spanish, Italian are a plus;
You are enthusiastic, empathetic and easy to talk to;
You are proactive and always strike for process improvements in order to deliver the absolute best customer experience.

Hard Skills

Typing and typing speed
Multi-line phone proficiency
Customer relations
Opportunity analysis
Relationship building
Customer success
Team management
Process improvement
Advanced language knowledge
Advanced writing skills

Soft Skills

MR MARVIS

View profile

Main info
Language Danish, German, English, Italian, Spanish, French
Experience level Entry Level
Job type Full Time
Salary negotiable
CountryNetherlands

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We offer

25 vacation days;
A pension scheme, because later is also important;
Daily fresh lunch served at the office;
Training, both in-house and external;
An annual personal budget that can be used for self-development;
A brand new office near the Amstel Hotel;
Working in an international team at a fast-growing scale-up;
Cool team events and Friday afternoon drinks (when everything is allowed again).

Customer Success Manager (German Speaking)

Description

Managing, expanding and developing the German Customer Experience team incl. shift scheduling, hiring, planning, tracking the performance of your team-members and providing feedback;

Helping clients with incoming questions/ comments/ issues across all channels: mail, phone, chat, social media;

Coming up with creative ways to surprise and delight our customers;

Representing the ‘voice of the German customer’: pitch & implement ideas on how we can improve our overall customer experience depending on the needs of the German market;

Creating processes, manuals as well as trainings for Customer Service agents to improve the customer experience on an ongoing base (measured through ‘Net Promoter Score’);

Project based responsibilities, for example improving the overall Customer Journey.

Responsibilities

At least 1 year experience in a consumer facing role (e.g. customer service, sales or hospitality);

Experience with managing a team is a big plus;

Graduated from Higher Professional Education or University Education;

Highly proficient in spoken and written German as well as English; French, Danish, Spanish, Italian are a plus;

You are enthusiastic, empathetic and easy to talk to;

You are proactive and always strike for process improvements in order to deliver the absolute best customer experience.

Hard Skills

Soft Skills

We offer

25 vacation days;

A pension scheme, because later is also important;

Daily fresh lunch served at the office;

Training, both in-house and external;

An annual personal budget that can be used for self-development;

A brand new office near the Amstel Hotel;

Working in an international team at a fast-growing scale-up;

Cool team events and Friday afternoon drinks (when everything is allowed again).