The Role:

• You will be the primary contact for customers based in the UK region, ensuring they are utilizing the platform properly and first contact for any technical issues.
• You will be responsible for maintaining customer satisfaction via email, phone, and personally onsite.
• You will be responsible for ensuring renewals go smoothly and identifying upsell and cross-sell opportunities.
• This is a strategic role where you will be mapping account plans.

The Company:

• They are a leader on the G2 Crowd for their data intelligence platform which makes their product easy to sell!
• Received Series C Funding earlier this year which has taken them to $50M raised in total - they are a very cash rich company
• 150 employees globally across 3 offices, they have ambitious growth plans
• They have doubled revenue every year for the past 4 years - a very financially stable business with a track record of success
• No micro-management and with a strong leadership team who are focussed on supporting you to be a success

The Ideal Candidate:

• At least 3+ years of Account Management experience ideally within MarTech or a Marketing Agency.
• Experience managing strategic accounts, cross-selling and upselling.