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Technical Writer
- Translation, Localization, Interpretation Jobs
- Banking, Finance, Insurance, Accounting and Trade jobs
- Marketing and PR, Advertising and Creative Media Jobs
Description
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Research, plan, develop, author and/or facilitate delivery of new or existing content for highly technical operational processes and procedures within the content management library and the CRM, and provide clear and measurable estimations of effort
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Manage updates and revisions of authored content in an Agile program delivery framework
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Collaborate with business subject matter experts and business analysts to digest large amounts of complex and technical data, to form a good understanding of business knowledge needs, and support the program’s deliverables
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Collaboration with stakeholders to generate and deliver operational content in accordance with service level agreements / agreed timelines for scoped work
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Be creative in the use of images, infographics, diagrams, animations, process mapping and charts to increase knowledge user comprehension and understanding of content
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Document and maintain Knowledge Management Operating Procedures and Authoring Guidelines for authoring knowledge articles within the CRM and content library
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Ensure that that knowledge artefacts take an end-to-end perspective
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Ensure that all of the relevant knowledge users have access to operational content via the Knowledge Management Content Libraries and the CRM
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Engage with relevant stakeholders to validate authored content with business owners, teams, departments, and areas of speciality
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Review internally generated Training Manuals and User Guides
Responsibilities
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Excellent command of English with exceptional writing and research skills, and a strong eye for detail, language, and flow
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Excellent attention to detail and the ability to prioritise and work on multiple projects, using a variety of software platforms, in a fast-paced, changing environment
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Strong interpersonal skills and ability to work well in dynamic team environment
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Strong analytical and problem-solving skills
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Communicates equally well within team & across partner teams
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Highly organised and structured
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Self-motivation to prioritize and manage workload and meet critical project milestones and deadlines
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"Go-getter" attitude and the desire to learn and grow every day
Hard Skills
- Customer relationship manager (CRM)
- Content Creation and Management
- Cross-functional collaboration
- Agile methodology
- Deliverable management
- Advanced language knowledge
- Advanced writing skills
- Proofreading and editing skills
Soft Skills
- Communication
- Adaptability
- Listening
- Multitasker
- Attention to detail
We offer
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Up to 50% discount on health cover, pet & travel insurance from the time to join us
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Family & Friends day
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Organisational wide Recognition & Rewards program
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Generous Parental Leave Scheme
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Health & Wellbeing Initiatives
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Flexible working arrangements and excellent work life balance
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Flu vaccinations