• Interpret through web-based system

• Answering inbound calls in a timely manner

• Assist clients with basic troubleshooting (refer to manager or IT department if necessary)

• Provide superior customer service

• Full fluency in both English and Korean

• Maintain (as applicable) compliance with any national, state, or local licensing and/or certification requirements

• Adhere to Code of Professional Conduct

• Attention to detail, while working in a fast-paced environment

• Strong oral and written communication skills

• Professional and positive phone manner with clients from all types of businesses

• Familiarity working in a windows environment (preferred)

• Experience with VRI systems(preferred)

• PC Trouble shooting skills (preferred)

• Previous interpreting experience (preferred)

PC Minimum Requirements

VRI Technical Requirements :

• Windows 8.1 or higher

• AMD A8 or Intel Core i5 or faster

• 4GB RAM

• 40 Mb free space on HDD

• High speed internet (5 Mbps Download / 5 Mbps Upload)

Recommended webcam

• PC - Logitech WebCam® C920 HD Pro or better

MAC Minimum Requirements

• Mac with Intel Core i5(5th Gen)

• Mac OS X ‘Yosemite 10.10 or higher

• 4GB RAM

• 40MB hard drive space Latest Firefox/Safari and Apple software updates

• High speed internet (5 Mbps Download / 5 Mbps Upload)

Recommended MAC webcams

• MAC- Internal iSight

• Logitech C920 Pro (recommended for best experience). Must be MAC compatible

RECOMMENDED USB HEADSET

• Plantronics USB Headsets

Backdrop

• Chroma key blue backdrop

• Width: 46 1/2” Min. height: 49 5/8 “ Max. height: 63 "

• www.TheWebAround.com (56” diameter)

Room Illumination

• All illumination should be artificial (Preferably incandescent light)

• We will test for optimizing lighting