PeopleCert is a global leader in certification industry. We certify professionals on highly valued methodologies and essential business skills. We are looking for a Telesales Team Leader who will be responsible for the management and support of the telesales team.

• Supervise the telesales team and assist junior staff
• Facilitate direct sales by instructing team members and training junior Telesales staff
• Write sales scripts and customer answer sheets
• Implement sales strategies
• Coach team members on the best ways to carry out their duties, by transferring expert knowledge to them to boost their skills
• Monitor the performance of the sales team and ensure that customers are treated cordially and are held in high esteem
• Set weekly and monthly sales targets and report team’s performance to management
• Handle escalated customer complaints, ensuring customer satisfaction
• Compile and present sales reports, while ensuring proper documentation in the information system in due time
• Ensure the team’s work and presence is aligned with company’s values “Quality- Passion- Integrity- Innovation” at all times

Requirements

• Bachelor’s degree in any discipline
• Minimum 3 years’ experience in Telesales sector
• Proven track record of successfully meeting sales targets
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Excellent command of the English language (native or C2 level certification desired, LanguageCert C2 LTE or C2 IESOLcertificate would be a plus)
• Advanced computer literacy is required. ECDL Advance level certification would be considered a plus
• Strong managerial and sales skills
• Ability to multitask
• Good verbal and written communication skills
• Ability to write and present reports
• Well organized, self-driven, flexible and able to work in a high-volume, fast-paced, and deadline-driven environment
• Availability to work in shifts during business days