Travian Games is looking for Community Managers & Customer Service Representatives for the following languages: Czech, Spanish, Polish, Russian, Italian, German to work remotely for us and support our games!

Contract between 30 and 60 hours/month + payment in function of the amount of handled support inquiries during the month.

Community Manager

• You engage with players, build a good relationship with them, and manage their expectations
• You keep the community informed about all changes in the game and other important announcements
• You respond to comments and customer queries in a timely manner
• You monitor, moderate, and report on forum feedback from our players
• You organize events to build the community and boost brand awareness
• You engage the community in meaningful conversation
• You build relationships with influencers
• You hire, train, and oversee a team of volunteer moderators
• You provide regular feedback to your Team Lead

As Customer Service Representative

• You help our players with questions, inquiries and issues regarding account, products and billing via written communication
• You build sustainable and positive relationships of trust with our players
• You forward possible bug entries and technical issues to 2nd level support
• You resolve suspension-based issues
• You work alongside internal guidelines
• You take care of the knowledge base/answers with helpful information for the players
• You provide regular feedback to your Team Lead and will also get regular feedback, coaching & help

SKILLS

• You have a customer-oriented mindset and are a team player
• Attention to detail and accuracy
• You have good knowledge about strategy browser games (ideally from Travian Games)
• Previous experience in moderating an online community and answering players’ inquiries
• Good verbal and written communication skills in English
• Excellent writing skills in the language you support