This new role within Roots Research has a strategic and an operational dimension. 

The strategic dimension includes establishing a new quantitative research services offering within the agency that both complements existing qualitative research services and delivers an additional, stand-alone growth revenue stream. The operational dimension involves being fully involved in hands-on direction of quantitative services delivery including working with clients, overseeing major projects and managing existing and new personnel within the agency required to deliver the new services.

• Job Title:                    Head of Quantitative Research
• Responsible to:       Company Directors
• Annual Leave:          30+ days per annum plus bank holidays (pro-rata for part-time)
• Hours of work:         37.5 hours per week (with the requirement to work such additional hours as necessary to fully perform the role in accordance with the needs of the business.)
• Benefits:                    Performance related bonus payments, annual gym membership, flexible working hours, provision of mobile phone and laptop

Personal Specification

• Knowledge and experience of developing and implementing quantitative research projects
• Experience working in a research agency environment or leading a research team within a larger organisation
• Experience of working at a senior level with client organisations
• Experience of managing a major quantitative research project and in coordinating with related qualitative research projects
• Expert knowledge and experience of statistical data collection and analysis software systems
• Knowledge and experience of quantitative research technology platforms
• Experience of translating research findings into client-facing presentations and documentation

Capability and Aptitudes 

• Ability to translate research data into actionable insights for clients
• Ability to work with non-technical, non-research-expert clients
• Ability to work in a multi-disciplinary team
• Positive growth mindset and a ‘can do’ attitude
• Good personal organisational skills, balanced with creative and innovative thinking
• Empathetic work style and personal presence
• Confidence and energy to represent the quantitative research offering of the business, both internally and externally
• Expert level computer literacy
• Good judgement, self-motivating and persuasive
• Able to self-direct work and collaborate as part of a team
• Able to work collaboratively and confidently with Company Directors
• Able to establish priorities and meet deadlines whilst preserving high standards

Strategic – development and execution of a business plan for quantitative research services:

• Identify, specify and start up profitable new services within the agency framework - including customer demand, project pricing and delivery/cost modelling
• Develop a customer value proposition (for the quantitative services offering) that contributes to the overall Roots Research brand
• Identify new customer segments and develop client persona to support business growth beyond existing (qualitative research) customer base
• Identify processes and people required to deliver the services and create a plan for developing these through internal reskilling or through recruitment
• Identify and specify statistical data collection and analysis systems and other necessary systems - both internal and external/hosted – required for successful delivery of the services
• Identify and build relationships with 3rd party quantitative research services and technology providers as required
• Oversee strategic development and enhancement of the services including, from time to time, introducing new services, recruiting additional personnel and/or forming new strategic alliances (in agreement with the company directors)

Operational – management of client acquisition and project delivery

• Develop client and sales targets for quantitative research services and ensure these are adopted and supported across the agency
• Oversee development of campaigns for (quantitative research) client acquisition
• Ensure quantitative research services are included/represented in all relevant new business campaigns
• Support internal teams with training and development around the client benefits and service offerings of quantitative research
• Lead major quantitative research new business activity for major new clients, including client discovery meetings, pitch and proposal development/delivery
• Oversee project management team in delivery of major projects
• Set and monitor project delivery quality
• Oversee project washup/wrap meetings and conduct agency team review and reflection of delivery successes and areas for improvement

Company development – contribution to effective running of the business and contribution to culture

• Support the development and growth of Roots Research
• Be fully committed to the values of the business and ensure actions are aligned with values
• Provide leadership and support to colleagues: formal line management and mentoring of direct reports; and informal coaching and counselling of other colleagues where appropriate and when requested
• Champion high quality and hard work within the agency through example and by providing appropriate interpersonal feedback
• Continually seek new busines opportunities and new 3rd party contacts
• Be proactive in recommending and committing personal effort into introducing innovative busines practices

[Internal: Quarterly performance bonus pot of £TBC. Potential for annual bonus based on company performance/growth at Director’s discretion]