Company snapshot:

• Global software company providing a niche software platform available on-premise or as a SaaS solution
• Excellent reputation for customer service, loyalty and strategic partnerships across the UK
• Dominant player in the UK market experiencing considerable growth across international markets

About you:

• Previous account management / customer success experience
• Experience in the software sector - either SaaS or on-premise
• Passionate about technology and proactive in identifying new opportunities
• First class communication skills (phone, email and face to face)

• Developing sound product knowledge to advise customers accurately and encourage them to get the most out of the solutions
• Acting as the main point of contact for customers and working closely with them to maintain a high retention rate
• Being the customer champion and relaying on vital insight to ensure the software meets the need of a changing audience
• Minimising customer churn by working in partnership with customers and building long-lasting relationships
• Providing software demonstrations and training to expand product use and promote additional benefits to clients
• Identifying opportunities for growth and expansion within existing accounts and working towards agreed KPIs