We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. We’ve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the way people work. Our solutions empower people and deliver a better people experience so people can spend time on meaningful high value work they live for.

Job Description:

As an IT Support Consultant you are the first point of contact for our customers on IT and Business Application related questions for our solutions.

Qualifications:

• Motivation to learn and explore
• Fluent English and Swedish
• Problem solving skills
• Interest in new technologies
• Customer Focus
  
  

Nice To Have Powers:

• Knowledge of SQL is an advantage
• Knowledge of Unit4 ERP / Unit4 Business World / Agresso

• Process and solve cases incidents and service requests in a timely and qualitative way;
• Investigate, process and document application problems passed to the Application Support team;
• Be pro-active in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigations;
• Handle customer escalations, taking ownership of complicated issues and keep customers updated of progress at all times.