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Customer Service Representative

  • Telecommunication, Call Centre, Customer Service Jobs


Verbatim Pharma are looking for Customer Service Associates for a logistics company based in Feltham


These positions are permanent hires, and starting immediately.


Job Duties and Responsibilities:


· To monitor all shipments on a daily basis to ensure that shipments are collected and delivered within agreed periods.


· Working with customers, internal & external, on daily basis with the aim of developing an excellent working relationship.


· Working with patients to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility


· Booking and processing booking requests within Companies’s internal database, generating and verifying shipping documentation where applicable.


· Liaise with all relevant departments within the Global and Domestic Companies network to ensure that all customer requirements are met.


· Working all Companies offices and Local Service Providers to ensure the Logistics transfer is handled efficiently thus meeting desired turnaround times.


· Entering clinical trial sites into Companies’ internal database (where necessary)


· Answering and dealing with all patient, Investigator and general telephone and e- mail requests from external customers and internal offices/agents.


· Preparing, verifying and distributing country specific project documentation.


· Filing and archiving where required.


· Attending customer meetings and teleconferences, when required.

Hard Skills

  • Microsoft Office
  • Outlook Express
  • Customer relations

Soft Skills

  • Communication
  • Responsible
  • Organized