Verbatim Pharma are looking for Customer Service Associates for a logistics company based in Feltham

 

These positions are permanent hires, and starting immediately.

 

Job Duties and Responsibilities:

 

· To monitor all shipments on a daily basis to ensure that shipments are collected and delivered within agreed periods.

 

· Working with customers, internal & external, on daily basis with the aim of developing an excellent working relationship.

 

· Working with patients to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility

 

· Booking and processing booking requests within Companies’s internal database, generating and verifying shipping documentation where applicable.

 

· Liaise with all relevant departments within the Global and Domestic Companies network to ensure that all customer requirements are met.

 

· Working all Companies offices and Local Service Providers to ensure the Logistics transfer is handled efficiently thus meeting desired turnaround times.

 

· Entering clinical trial sites into Companies’ internal database (where necessary)

 

· Answering and dealing with all patient, Investigator and general telephone and e- mail requests from external customers and internal offices/agents.

 

· Preparing, verifying and distributing country specific project documentation.

 

· Filing and archiving where required.

 

· Attending customer meetings and teleconferences, when required.