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Bilingual Field Service Representative

  • Telecommunication, Call Centre, Customer Service Jobs
  • Management (incl. project, product management & human resources)
  • Market Research, Research Jobs

Description

  • Establish and maintain long term relationships with assigned Nielsen Families/Households
  • Install Nielsen measurement equipment in newly assigned Nielsen Families/Households
  • Drive to selected homes within a designated territory, using company-provided vehicle
  • Identify problems and troubleshoot data/equipment
  • Ensure collection and transmission equipment is properly installed and configured to transmit necessary audience data
  • Respond to calls from assigned Nielsen Families/Households and ensure equipment is maintained and operating effectively
  • Prioritize, schedule and complete all work in compliance with established policy and guidelines in assigned territory
  • Accurately collect and report demographics and audience information using Nielsen proprietary software
  • Educate and coach Panel Members on proper operation and usage of Nielsen equipment
  • Negotiate and maintain cooperation of Panel Members, solicit additional participation in Nielsen samples, such as PC measurement, portable video, and others

Specific Requirements

  • Ability to work in non-traditional schedule, including evenings and weekends
  • Strong technical skills which may include: previous experience with consumer electronics.
  • Superior customer service skills and ability to connect with Nielsen Families
  • Excellent organizational/time management skills
  • Minimum High School Diploma/GED with 2-5 years equivalent work experience
  • Computer/Smart Phone/Tablet proficiency; ability to use email, spreadsheets, and other applications
  • Must have a valid Driver’s License and satisfactory driving record
  • Technical diploma, Certificate of Completion, Associate's degree or military experience is a plus
  • Fluent Bilingual Spanish language skills are Mandatory

Hard Skills

  • Customer relationship manager (CRM)
  • Online Networking
  • Customer relations
  • Software development
  • Relationship building
  • Customer success
  • Advanced language knowledge

Soft Skills

  • Communication
  • Time management
  • Flexible
  • Organized

We offer

  • Extensive paid sales training program. May require travel in various markets for training – lodging and transportation included
  • Competitive compensation that includes annual base salary, performance-based bonus plan , company car, including insurance, gas, and maintenance saving you as much as $8,000 per year
  • Laptop, home printer, and cell phone with your monthly talk and data service provided
  • 401(k) Plan with company match and Employee Stock Purchase Program
  • Tuition reimbursement
  • Paid time off to encourage time for you to find balance, rest, and re-energize: 10 vacation days, 6 personal days, 7 company holidays, 10 sick days, maternity leave (12 weeks) and paternity leave (12 weeks)