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Project Manager

  • IT, Software development, System Engineering Jobs
  • Marketing and PR, Advertising and Creative Media Jobs
  • Management (incl. project, product management & human resources)

Description

Business Analysis
  • Lead/participate in business solution design sessions with key stakeholders to understand current business process and identify business pain points and objectives
  • Produce Visio diagrams to document the client’s current business flow and how that will change once our solution is implemented
  • With knowledge of Salesforce capabilities, provide stakeholders with thought leadership on best practices
  • Gather and document detailed requirements to support business solution design results
Planning and Project Management
  • Plan projects in order to accomplish their goals within constraints such as time, cost and agreed quality standards
  • Schedule tasks, deadlines and milestones for stakeholders and resources
  • Identify schedule uncertainties and project risks
  • Coordinate clients, service providers and internal team members
  • Intimately understand the requirements of projects and ensure that work proceeds on-spec
  • Evaluate deliverables prepared by the team to make sure the work meets requirements and maintains a high level of quality
  • Efficiently and competently manage roadblocks when things go off-plan (due to scope-creep, changed requirements, missed deadlines, etc.) and bring them back on-plan or create a new plan
  • Monitor and report on the progress of projects
Client Management
  • Explain our technology and proposed solutions to clients
  • Articulate design rationale and function strategy as it directly relates to accomplishing goals set out (where applicable)
  • Present work to the client throughout production process
  • Train clients on the use of delivered work
  • Support and help trouble-shoot delivered work during project and post-project
  • Ensure client expectations are met and exceeded in terms of quality of product and service delivered
  • Provide soft-sales (up-selling opportunities) or articulate these opportunities to the appropriate channels

Specific Requirements

  • Bachelor’s degree in business or computer science, or equivalent experience
  • 5+ years in a client-facing role managing IT based projects
  • Ability to interact with a customer’s executives and demonstrate strategic understanding of business needs
  • Hands-on experience with one or more CRM software products (Salesforce.com, Siebel, Clarify, Vantive, PeopleSoft, NetSuite) would be a strong asset
  • Any project management-related certification (CAPM, PMP, etc.) is an asset
  • Advanced Microsoft Excel skills (formulas, data cleansing, data manipulation)

Hard Skills

  • Customer relationship manager (CRM)
  • Advanced Excel Skills (queries, pivot tables, formulas, macros)
  • Data Management
  • Opportunity analysis
  • Customer success
  • Client management
  • Cross-functional collaboration
  • Business planning
  • Best practice development
  • Business analysis
  • Timelines
  • Deliverable management
  • Scheduling
  • Accountability
  • Ability to use project management software
  • Certifications such as PMP or PRINCE

Soft Skills

  • Leadership
  • Problem-solver
  • Strategic thinker

We offer

  • Remote based opportunity that is open to any candidate in Canada