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Customer Service Assistant

  • Telecommunication, Call Centre, Customer Service Jobs
  • Retail Jobs
  • Sales, Business Development, Business Consulting
  • Fashion Jobs

Description

  • Being the first point of contact for incoming customer queries via phone, e-mail and live chat.
  • Processing refunds and exchanges.
  • Monitoring and replying to customer reviews.
  • Offer styling tips and info on our piercing service.
  • Liaising with parcel delivery providers both in the UK and internationally to follow up on any tracking questions or delivery issues.
  • Digital styling sessions.

Specific Requirements

  • Customer service experience in retail, office or hospitality.
  • A friendly and helpful person with excellent interpersonal skills.
  • Ability to receive and implement feedback.
  • Passionate about the Astrid & Miyu brand.
  • Fluent in spoken and written English.
  • Excellent communication skills.
  • Flexible attitude and able to take initiative.

Hard Skills

  • Business correpondence
  • Multi-line phone proficiency
  • Customer relations
  • Relationship building
  • Customer success
  • Client management
  • Advanced language knowledge
  • Advanced writing skills

Soft Skills

  • Communication
  • Problem-solver
  • Listening
  • Self-motivated
  • Flexible

We offer

  • Product allowance
  • Flexi working
  • Extra holidays etc...
  • We have lots of wonderful perks but we really believe the best part about working for us is being surrounded by amazing people that share our passion for our mission and values, and having the freedom to be fully empowered to flourish and be your best self.