Go Back

Bilingual Customer Service Representative

  • Telecommunication, Call Centre, Customer Service Jobs

Description

  • Preparation of commercial offers
  • Order Entry and invoicing
  • Management of the customs clearance of goods
  • Claims management
  • Supply, inventory and transportation management
  • Respond to customer requests, resolving issues and promoting the brand

Specific Requirements

  • Require a Bachelor's degree in a relevant field of study and 3 years of customer service experience
  • Excellent interpersonal and customer service skills, well-developed verbal and written communication skills and ability to work with internal and external customers
  • Ability to effectively prioritize responsibilities, meet assigned deadlines, and manage the related stress
  • Must be self-motivated and able to work with a general level of autonomy and independence
  • Comfortable with IT tools and Office Pack, must master particularly Excel
  • Must speak English and French

Hard Skills

  • Microsoft Office
  • Advanced Excel Skills (queries, pivot tables, formulas, macros)
  • Client management

Soft Skills

  • Communication
  • Adaptability
  • Time management
  • Self-motivated
  • Work well under pressure