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Sales and Traffic Agent

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  • To carry out Reservation/Booking, Ticket Sales, Information and Passenger Traffic (Check-in, Manifest preparation) services at the Sales Office / Airport Office or at both, as designated by the Sales Manager.
  • Calculates the fare and arranges the route as per requests of the passengers; provides information to the passengers in relation to schedule, fares (APT-ABC); and ensures the required coordination.
  • Performs reservation/booking for the passengers applying to the counter, in person; and performs ticketing.
  • Issues tickets for International lines, MCOs (Manual Change Orders), Excess Baggage Ticket; changes such tickets; and performs the processes in relation to return of the same.
  • Performs Endorsement and Rerouting processes.
  • Ensures that all daily flight documents are prepared in full and complete; and keeps any and all kinds of records in relation to the flights.
  • Performance reservation/booking; and files the post-flight documents accurately and in full; and performs statistical actions in respect of the flight coupons.
  • Carries out the necessary FIM processes in case of issuance of a FIM (Flight Interrupt Manifest)

Specific Requirements

  • Permanent residence permit in the respective country (The Company will not provide or assist with work permits).
  • Experience in civil aviation or tourism (min 1 year).
  • Good command of English and local language(s).
  • Availability to work in shifts, including overnigh.
  • Being a team player.
  • Ability to handle multiple tasks simultaneously.
  • Good knowledge and experience of a major Computer Reservations System.
  • Strong oral and written communication skills.
  • Sense of responsibility.
  • Ability to make decisions accurately and effectively.

Hard Skills

  • Customer relationship manager (CRM)
  • Database and Queries
  • Customer relations
  • Financial Calculation of costs and taxes
  • Scheduling
  • Advanced language knowledge
  • Advanced writing skills

Soft Skills

  • Communication
  • Team player
  • Multitasker
  • Responsible
  • Flexible