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Customer Service Trainers (Multilingual)

  • Telecommunication, Call Centre, Customer Service Jobs
  • Education, Training, Teaching, Science Jobs

Description

With an ambitious growth policy and physically present in more than ten countries, REDITUS is one of the largest Portuguese companies in information technology and outsourcing services. Our mission is to provide our Clients with the best services and solutions.

To work with our international partner – Webhelp, we are looking for enthusiastic and motivated trainers who are committed to high standards of quality and efficiency.

Since 2000, and today N°3 in Europe, the group WEBHELP is the fastest growing international operator in Customer Relationship Management. With over 165 client partners globally, joint revenues for this year are expected to exceed 650 million euros. On a daily basis, 27 000 employees deliver exceptional customer experiences in 58 production sites across 15 countries : France, Romania, Morocco, United Kingdom, India, South Africa, Netherlands, Germany, Austria, Italy, Portugal…

By joining Webhelp, you will be integrating a dynamic company where you can make a difference and find real career development opportunities.

The Mission

Webhelp is looking for Trainers to train and develop Customer Advisors skills including:

  • Preparation of training sessions (classroom lay-out, logistics, content presentation document and quizzes);
  • Facilitation of classroom training sessions;
    After training, ensure that the skills are embedded through:
  • Quality control (listening, and compliance with process and customer experience required standards);
  • Coaching Customer Advisors and ad-hoc class-room training.

Specific Requirements

Your Profile

You are passionate about customer service.

You are native or fluent (level C2) in one of these languages: English, Spanish, German and Italian.
You have excellent communication skills; you are a great trainer and thrive in a team environment.
You have strong listening and planning skills and you are results-oriented.
You have immediate availability to travel abroad.

Hard Skills

  • Microsoft Office
  • Relationship building
  • Public speaking
  • Performance reviews

Soft Skills

  • Communication
  • Responsible
  • Driven

We offer

What You Can Expect

The support and training you will receive during your integration will give you the opportunity to develop your skills and evolve within Webhelp.