Italian Customer Support Representatives for Pandora
- Telecommunication, Call Centre, Customer Service Jobs
Description
Ready to give a voice to people’s loves? Work with us for Pandora, the world’s most loved jewellery brand
Are you passionate about jewellery and customer support? Teleperformance Greece collaborates with Pandora, the world’s top jewellery designer and manufacturer, looking for Customer Support Representatives to join the team.
Every day people around the world share facets of who they are and what matters to them through their Pandora jewellery. Be the one who will voice to people’s loves, join our team!
What you will do:
- Handle calls, emails and chat with a sense in Italian
- Respond to pricing and product inquiries, order status, tracking inquiries and order cancellations.
- As a brand ambassador – provide promotion support, being knowledgeable about current promotions and new offers.
- Handle account and billing issues, along with order upselling, troubleshooting, fraud order and returns, based on policy provided through training guidelines.
- Exchanging ideas and solutions with your colleagues!
- Turning every customer into a happy customer!
Responsibilities
What you will bring:
- Excellent command of Italian
- Good knowledge of English
- Great communication & soft skills, as well as problem-solving skills
- Computer knowledge/tech savviness
- Ability to multitask and have strong interpersonal skills.
- Ability to work in rotating shifts and availability to work overtime when/if required.
- Work experience in customer support will be considered as an advantage
- A positive and adventurous attitude
Hard Skills
- Microsoft Office
We offer
What we offer:
- Complete relocation support (we will cover all the costs from the moment you leave your house until the moment you are ready to rent your first home here in Greece)
- Competitive monthly salary + 2 extra salaries per year
- Referral Program: Bring a Friend and get up to €2.000 depending on the language
- Health benefits – extra private healthcare benefits on top of standard public insurance
- Numerous perks and discounts
- Fully renumerated training by certified instructors
- A career path within a company of more than 12.000 employees
- Special events as well as community & social responsibility initiatives
- Free online Greek language courses
- State of the art premises, providing a great working environment with relaxing break areas
- The opportunity to work for a Great Place to Work-Certified Company
This is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide. In addition, you will be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age. For these reasons, we invite you to join our big family of more than 11.500 people from 109 nationalities.
Thinking about relocating and wondering about cost of living in Greece? Get an idea here:
Greece has enviable history and culture, climate and cuisine – and yet, the cost of living is considered to be quite low, according to Greek authorities and the EURES network. No wonder Greece is a popular destination for tourists and expats alike.