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Customer Success Manager (remote)

  • IT, Software development, System Engineering Jobs
  • Management (incl. project, product management & human resources)
  • Engineering, Construction, Manufacturing, Technical, Utilities Jobs

Description

The role of the Customer Success Manager is to work with Varonis' most strategic clients to drive retention, renewals, customer satisfaction, and growth. This is a high-profile customer-facing technical role, requiring outstanding relationship management skills and technical acumen. The Customer Success Manager will work with business leaders to understand their needs and map Varonis best practices to customer business requirements. In addition, the role requires the ability to develop and coordinate cross-functional teams and to ensure a successful transition from deployment through ongoing operations. The ideal candidate is hands-on and results-oriented, with strong communication and problem-solving skills.

Principal Duties and Responsibilities

 

  • Responsible for the management of a portfolio of client accounts to foster long-term business relationships
  • Deliver a proactive customer contact strategy to drive renewals, customer adoption, Customer education, and revenue growth
  • Increase customer satisfaction by understanding business needs, defining solutions based on business need and recommending additional Varonis solutions and ROI via customer advocacy
  • Act as an escalation point to drive resolution in a timely, proactive manner
  • Identify at-risk renewals
  • Monitor customer health by tracking product usage and customer satisfaction
  • Communicate status of assigned accounts to the Director of Customer Success
  • Act as a customer advocate, driving cross-functional teams across Development, Product Management, Professional Services, Sales, Marketing and Customer Support
  • Conduct regular on and off-site meetings to understand customer’s business requirements
  • Manage day-to-day relationship and communication with large-scale Enterprise customers to ensure success and growth.
  • Assist with the development of technical educational, marketing, and sales material in support of customer success
  • Perform product demonstration and presentation
  • Perform other duties as required
  • Proficient in both French and English

Specific Requirements

Necessary Skills and Personality Profile

 

  • Must possess excellent written and verbal skills
  • Excellent people skills
  • High Energy
  • Customer focused
  • Possesses strong product/technology/industry knowledge
  • Strong project management skills
  • Ability to maneuver around obstacles at all times
  • IT Security principles knowledge
  • Ability to analyze information and/or situation
  • Sense of urgency
  • Sense of curiosity
  • Quick learner
  • Ability to convince
  • Flexibility and Adaptability
  • Ability to be reactive and proactive
  • Result oriented
  • Ability to work autonomously
  • Knowledge on production constraints and change management
  • Minimum 5 years experiences

Hard Skills

  • Relationship building
  • Client management
  • Business analysis
  • Timelines
  • Advanced writing skills

Soft Skills

  • Adaptability
  • Problem-solver
  • Strategic thinker
  • Enthusiastic
  • Driven

We offer

Salary is negotiable