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Systems Engineer

  • Sales, Business Development, Business Consulting


  • Shift Rota working to apply (8 hours between 07:00 - 19:00).
  • Flexibility to work non-standard hours (and some weekends) on occasion to meet customer demand.
  • Understands the need to work and act, in accordance with our internal processes and SLA criteria.


Experience/Skills/Qualifications required:

  • MUST: Experience troubleshooting Trader Voice platforms.
  • Experience working on IT infrastructure or communications systems.
  • Proficient with IP networking and associated messaging protocols (VoIP, SIP, CCNA, CAS, analog lines).
  • Proven troubleshooting skills.
  • Demonstrable experience in problem-solving IT systems to identify root causes.
  • Experience working within Financial Services firms.
  • Excellent organizational skills with strong written and verbal communication.
  • Demonstrable commitment to quality and customer service.
  • Self-motivated team player capable of working with minimal supervision.
  • Understanding of Windows Operating Systems (Windows Server 2008/2003).
  • Understanding of traditional TDM telephony system principles, back-office PBX traditional digital extensions, and Cisco/Avaya VoIP solutions.
  • Customer-focused – able to comfortably communicate with clients face to face, over the phone, or by email.


Desirable Experience:

  • Some knowledge of NICE Voice Recording Platforms.
  • Experience working within Financial Services firms.
  • Experience in implementation projects as part of a group.
  • Experience in call flow management across different voice systems (Knowledge of IPC, Etrali, and Cisco a bonus).
  • ITIL qualification or deep understanding of ITIL concepts.
  • Understanding of Change Control processes and review of operations documentation.
  • Experience with telephony migration.
  • Experience working with Remedy or equivalent ticketing systems.


  • Degree in electrical/electronic engineering, computer engineering, or related discipline or equivalent preferred.


Additional Information:

At IPC, we believe that hybrid working creates an inclusive, flexible environment where employees can perform at their best, and teams can collaborate, innovate, and celebrate successes together. We spend around 60% of our time in the office and around 40% of our time working remotely. Some employees may be required to work from the office or client sites more than 60% of the time if required by their role and/or client needs.

Your precise work schedule will be determined by you and your Line Manager before the commencement of employment with IPC.


  • Manage Customer incidents, and problems, and change tickets using fault ticket management systems.
  • Ensure all issues are correctly tracked in the ticketing system.
  • Provide timely accurate updates to internal and external customers.
  • Correctly maintain Tickets from Assignment to Resolution.
  • Provide accurate updates at a frequency required by the ticket severity.
  • All due diligence is completed.
  • Ensure all time worked is correctly accounted for using the IPC time management system.
  • Maintain a good working knowledge of patch release material.
  • Complete Client Morning and Daily System health checks.
  • Troubleshooting, diagnosis, resolution of service-related faults, and application of recommended product fixes.
  • Capture and analysis of system logs and alarms.
  • Customer Database Administration and maintenance, capacity management.
  • Production of the scope of works for planned changes, understanding the impact of change on our systems, and recommending appropriate steps to avoid adverse impacts.

Hard Skills

  • Microsoft Office
  • Online Networking
  • Database and Queries
  • Customer relations
  • Network administration
  • Cold Calling

Soft Skills

  • Problem-solver
  • Multitasker
  • Conflict resolution
  • Work well under pressure
  • Attention to detail

We offer

At IPC, your compensation is only part of the package. We are committed to investing in a range of programs and initiatives to improve the overall experience of our employees.

In addition to a collaborative, high-performing team environment, we are pleased to offer benefits including:

  • Private Medical Insurance, Dental Insurance, and Optical Reimbursement
  • Salary Sacrifice Pension Scheme
  • 25 Holidays per Year Plus Public Holidays
  • Additional Time off for Charity Work and Volunteering
  • LinkedIn Learning
  • Tuition Reimbursement
  • Certification Bonus Program
  • Access to “IPC University” our Internal E-Learning Platform
  • Structured Onboarding Training and Peer Mentor Support
  • Enhanced Parental Leave
  • Wellness Program
  • Virtual Fitness Membership
  • Cycle to Work Scheme
  • Season Ticket Loan

Further information about benefits will be provided during the onboarding process.