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Customer Service Agent

  • Telecommunication, Call Centre, Customer Service Jobs


Bitwala offers the world’s first all-in-one platform combining a regular bank account, crypto wallets, and seamless Bitcoin & Ethereum trading options. Our customers can easily buy and sell Bitcoin & Ether - whether online or mobile - with fast liquidity directly from their bank account.


Customers in all 31 countries of the European Economic Area can access the benefits of a German bank account. Euro deposits up to €100,000 are protected by the German deposit guarantee scheme. Moreover, the account comes with a free debit Mastercard that can be used for contactless payments and free withdrawals at 40 million ATMs and POS’ worldwide.


Bitwala makes it possible to manage your cryptocurrencies and your everyday Euro expenses from a single account – and our customers want your help! We have extensive opportunities for you to grow and shape the future with your ideas. Most importantly, your insights and learnings on the job will help us to grow the first blockchain-driven banking service.



  • You are a strong problem solver and an even better communicator
  • A grammar loving German speaker (native level) and you even speak English just as good
  • You noticed the mistake in the previous point right away
  • Aware of what bitcoin is and might even HODL
  • A fan of “Beauty lies in the details” and work well under pressure
  • Not interested in working in a call center but rather in mission control / the club of excellence
  • Empathic and passionate about high-quality service
  • A professional, responsible, well-organized and independent individual
  • Flexible in terms of working hours (some shifts, nothing dodgy)

Specific Requirements

  • Become an expert in the crypto, financial services, and blockchain world
  • Support Bitwala customers via a variety of communication channels (email, chat, telephone, social media) and inform them about our products and services
  • Take responsibility to ensure that every customer contact runs smoothly and customer satisfaction comes first
  • Write articles for the Help Center and help with the translation
  • Be right in the middle when new internal processes are created and tested so that innovation and customer satisfaction continue to be capitalized

Hard Skills

  • Data entry
  • Customer relations
  • Cold Calling
  • Process improvement
  • Advanced writing skills

Soft Skills

  • Communication
  • Leadership
  • Adaptability
  • Multitasker

We offer


  • You worked in a FinTech, blockchain company or a neo-bank before
  • Previous experience in a customer-facing role



  • To work on a meaningful, and innovative crypto-banking products to add real value to our customers lives
  • A competitive salary, and 30 holidays including December 24th and 31st
  • Working with the latest technology along with an agile environment to work as efficiently as possible
  • Having the great opportunity to work with passionate, knowledgeable, and experienced people where your opinion is highly valued 
  • High team autonomy to make a significant impact at Bitwala
  • Flexible working hours, either from our new modern office in Kreuzberg, from home or even remotely
  • M-Membership for Urban Sports Club to enjoy hundreds of indoor, outdoor and wellness activities as well as live classes in Berlin
  • German language courses up until C2 level
  • Keep up-to-date with weekly company meetings, regular TGIF’s to get to know your co-workers, and unforgettable company trips
  • A truly inclusive and diverse company culture