To initially join them on a 12 month fixed term contract, they wish to recruit a Transcreation Account Director. Sitting in their group of transcreation and translation group of companies, the role will focus on mostly their  Marcoms accounts and will own both project delivery ( managing the transcreation, translation, localization and production of marketing campaigns) as well as the client relationship.  Your role will include the following duties and responsibilities: 

Owning overall responsibility for clients and full project lifecycle including: quoting, project execution, planning, account development, and continuous improvement

Close collaboration with other team members in different time zones, making resource decisions based on client needs and budget

Identify client needs/opportunities that might not be apparent from an individual project scope or workstream

Manage and help the team’s business plan and P&L

Meet/exceed revenue and margin targets on the above

Meet and exceed targets and client expectations for quality and service as applicable and defined, or reasonably inferred resources, traffic efficiently, manage review, feedback, delivery, and follow‐up

Respond to client feedback efficiently and professionally

Coordinate team to set client expectations, plan projects, contract appropriate

Cultivate existing client relationships, turning account from “satisfied” to “highly satisfied”

Act on potential leads for growth within an existing client relationship

Manage revenue forecasts and determine resource needs at the team level

Contribute to creating a corporate culture that is healthy, productive, and distinctive

CANDIDATE SKILLS & QUALIFICATIONS 

Fluent English is essential. Fluency in ANY 2nd language is an advantage but not essential

Bachelor’s degree or higher in relevant field

Project / account management experience at a transcreation agency/ad agency

Extensive experience working in the translation industry is required

Client-facing experience while handling complex projects 

Experience of transcreation, copywriting, digital/web localization, technical translation, DTP and artwork localization projects, multi-phased and high volume asset variety projects, multilingual projects of 20+ languages at a time

Proven experience handling print and digital projects

Excellent organizational and multi-tasking skills Budget management against a defined scope of work