CRM & Marketing Manager, Harlow, Essex, up to £50,000. Superb opportunity to be part of a thriving eCommerce company and play a key role in their strategic marketing direction.

THE COMPANY
Our client is a thriving and fast growing, global eCommerce business disturbing a wide diversity of consumer products by all eCommerce channels.


THE ROLE
To develop their digital marketing strategy, they wish to recruit a CRM & Marketing Manager. The role will manage the marketing, CRM and insight teams and be responsible for customer retention, order frequency and engagement. Managing a team of 6, your typical job responsibilities will include:

• Manage the strategic customer retention & engagement roadmap
• Oversee the customer email program
• Take the lead with how customer data is managed and used for Marketing
• Oversee the customer social media strategy 
• Managing PR opportunities and partnership tie ins
• Being the brand advocate & guardian in both marketing but also across ecommerce
• Be an inspirational leader and mentor to an international digital team

• Successful background in Digital Marketing and CRM, ideally eCommerce
• Proven success in growing customer loyalty & order frequency
• International experience is beneficial but not essential
• Experience of managing a loyalty programme also a benefit
• Fantastic examples of managing a content led social media strategy to customers
• Experience of driving engagement and growth within YouTube would be a big advantage
• A great eye for design and ability to translate brand guidelines across different media
• People management experience & desire to improve a team